Western Branch Diesel Charleston Wv
Emily C. If you are looking for excellent service and hospitality, I highly recommend Hand and stone???? She has many packages now availabile but apparently she cannot even use them. When I called ahead to see if I had gift cards they said yes. Left the place without paying gratuity, and clear feedback. Went in today and they said that corporate sent that but they aren't honoring it, they won't allow you out of your contract despite having paid for a large chunk of time you couldn't even go in (still can't if you have medical issues) and if you cancel- you have 3 months to use it or lose it. They have the "points" that you accumulate and can also use for upgrades. This places is highly recommended. Been a member here for a while. Hand and stone bogo deal black friday. She was professional, friendly, and gave me the most Wonderful Massage! No longer will I be a customer.??????????????????????? But if you want a real massage, it doesn't matter that you have a million dollars in your gift card, you still have to pay extra.
HOLIDAY GIFT GUIDE: Gifts/Stocking Stuffers under $50! Unfortunately was a total waste of money. Audrey S. Excellent massage! All in all, I was pleased with how safe I felt and would recommend Hand and Stone and Philip!? They had great customer service and were extremely attentive to my needs and wants! Great service if you find the right person. I signed up as I tried to get massages more often plus I get facials once in awhile so I can use it for that as well. The owner gave me a pretty insincere apology, but that was it. Clifton W. So far costumer service is AMAZING! Hand and stone bogo deal of the week. A little bit of arm stuff and no lower body relieved when we were done! She was extremely unskilled- often massaging against muscle striations so I left with more knots than I came in with. Adding this enhancement to your massage or facial will give a needed pick me up for the exhausted, busy and RVICE SPOTLIGHT: Our Premium Experience Facial with Dermalinfusion and Red LED Phototherapy. The only reason I had to end my membership (aftera little over a year)was due to leaving this beautiful state.
Jessi S. Lainey is amazing!!! She then proceeded to talk the ENTIRE time! As a member of the Lifestyle Program you are automatically enrolled in the program and agree to its Terms and Conditions below. Hand and stone bogo deal list. My masseuse did not apply barley any pressure despite my multiple requests before and throughout the massage. Deborah B. I had a great experience at Hand and Stone Spa. "Hand and Stone Massage and Facial Spa" in Plymouth.
I especially like the hot stone. Next, I don't know if it was the oils, bedding, or the hot rocks that they were trying to up-sell, but I had to shower twice after my massage to remove the mildew smell. One of the best massages I have ever had. Our licensed estheticians are here to help!
Very relaxing and the staff is wonderful! Really looking forward to going back again real soon. They always recommend after they take a look at your skin so they can tailor it for you. And last but not least, I paid for a 60 min massage and i did not get a 60 min massage. The therapist placed her fingers below my undergarments during the massage (NEVER OKAY).
This place is a joke and not professional. Peppermint aromatherapy can help to boost your mood and relieve feelings of sadness, enhance mental performance and feelings of happiness. I had an appointment rescheduled due to illness and they compensated me with a free upgrade (hot towel foot rprised at how much I LOVED that). My wife told me it was the worst she ever had!
I wish the actual massage was 60 mins, not 50 and would like an essential oil treatment to be complimentary. • Helps manage pain: pain can negatively impact a person's wellbeing. To her credit, she said I would be refunded for both services and she was very apologetic. NOVEMBER 28 - Have you gotten your BOGO gift cards yet? I was quite annoyed as I was checking out, though, to see that multiple other people were getting massages at 10am. So no, I will not be calling you or emailing you to discuss how to make me happy to change my rating. That may sound selfish, but it makes no sense why they could not have transferred my appointment, since I had already been cancelled on. I had so many red flags through my years but the price was right and I had a decent massage therapist. 6000 Points - Upgrade to a Himalayan Salt Stone Massage. This location is under new ownership and after speaking to the owner on my last visit, I can say that he trains his staff to be top tier at what they do.
Never had a bad experience. Mackenzie H. I had my first visit and I was very pleased. Dana W. They have some great therapists, but beware of signing up for a membership. I was ready by 5 and my massage did not start till 5:07 and then she was done at 5:51. Like most people, I have a really busy schedule and it's hard to get away for a hour plus for a massage. The massage was nice too. We have many stocking stuffers or last minute gifts to choose from! Absolutely.. horrific.. My daughter. The thing is, I would have learned my lesson if it was the same therapist I would go see BUT it's NOT! She kept talking and asking questions to the point that I was uncomfortable.
They told me the price when I booked but then when I paid with a gift card they told Me that price was not available with the gift card and I'd have to join their program to get that rate - really felt unethical and like a bait and switch. Her pressure is heavy like the way that I want (without pain the next day), and she effectively terminates tension. They care about money more than about people. She also frequently held her hands in one spot of my body, just lightly touching me! Who wouldn't love a mask or two in your stocking this year? I canceled my membership in March and was not told that what was left in my "bank" would expire in 90 days. However, 1 hour before the massage they call HIM to tell him our appointment has been cancelled.
Unfortunately our schedules no longer mesh or I would still be seeing her once a month. Over all was I not pleased one bit. Cheryl M. Salt massage is amazing. She requested a full-body massage with a focus on her upper body. My tip was the other half of the massage I never got!
People were ssage was not good. L L. Went for a massage, was skeptical as the place reminded me of a massage envy where I have not had such a great experience in the past, but I was pleasantly surprised, the massage was done well. Hand & Stone stopped servicing clients at this location in early February 2020 due to COVID-19, my checking account was debited on February 1 for $64. They had a promotion for new customers.
She welcomed me with a big smile and put me at ease. He put me on the line with the receptionist, who explained that our appointment was cancelled due to one of the massage therapists being ill. She offered to allow one of us to have our massage, but said otherwise we would need to cancel. She met all my concerns, took the time to listen and understand the reason for my visit today. Management should lead by example and that explains why the staff is so poor. She told me that her therapist didn't even touch her legs or feet. It was for my mom and they ripped me off. It literally felt like she was just rubbing my skin... not enjoyable at all. Jamie was very professional and made sure I had her card when I left. Nick S. I really wanted to like this place, but the more I think about it, the experience really wasn't great. They are very personable. However, this particular location seems to be mismanaged.
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